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> pwtpcbs.com > Quality
Quality Statement - Printed Wiring Technologies Limited (PWT)
As a progressive company, PWT has assembled a team of people to address the dynamic nature of the industry.
- We strive to remain in the forefront of significant developments in processes and techniques.
- We try to anticipate and attend to our customer’s needs, requirements and preferences.
- To this end, we welcome constructive criticism, suggestions and demands that test our resolve and creativity.
- Our experienced staff are encouraged to, not only follow our established quality system, but to lead us into the areas of real benefit.
- We have a system that records incidents and experiences for future reference.
- We learn from our mistakes, and do not simply archive them out of sight.
- Each incident resulting in rejects or rework is recorded, and a cause and action determined.
- Every customer comment is given the status of a complaint, investigated, resolved and brought to the attention of the team.
Customer complaints are viewed positively.
- A customer seeing a problem tackled and resolved, will be aware of PWT's responsive and professional approach and is likely to remain a customer.
- A customer who remains quietly disappointed is likely to place the next order elsewhere.
- Customers and potential customers wishing to visit and assess us, are always welcome.
- PWT invests extensive time and resource in the training of staff. We believe that people who know why they are doing, what they are doing, will be doing it right.
- We at PWT actively support and maintain environmental and personal safety policies, having consultants advising on COSHH and Risk Assessment.
Contact our Quality Manager Ivor Hancock with any concerns.
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