Everyone makes mistakes, even occasionally the team at PWT. We believe that our industry leading response helps further differentiate us from our competitors. Any issues are dealt with promptly, professionally and positively, with the emphasis on minimizing the impact on our customers business.
Quality.
- We strive to remain in the forefront of significant developments in processes and techniques.
- We try to anticipate and attend to our customer’s needs, requirements and preferences.
- To this end, we welcome constructive criticism, suggestions and demands that test our resolve and creativity.
- Our experienced staff are encouraged to, not only follow our established quality system, but to lead us into the areas of real benefit.
- We have a system that records incidents and experiences for future reference.
- We learn from our mistakes, and do not simply archive them out of sight.
- Each incident resulting in rejects or rework is recorded, and a cause and action determined.
- Every customer comment is given the status of a complaint, investigated, resolved and brought to the attention of the team.
Environment & Health and Safety.
- We at PWT actively support and maintain environmental and personnel safety policies, having consultants advising on CoSHH & Risk Assessment.
Contact our Quality Department -
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
- with any queries.
|
Quality 
